Process Design Matrix and Summary
Kyle A Smith
January 14, 2015
Process Design Matrix and Summary
Process Design Matrix and Summary This process design matrix and executive summary will focus on Mac Tool Company and there performance measurement process. This executive summary is needed for Mac tools due to their lack of process performance management that will include service approaches, that consist of production line, self-service, and personal attention approaches. This summary will also cover product approaches for their process performance measurements that consist of, batch assembly line and continuous flow approaches. This executive summary of process performance measurement will quantitatively tell Mac Tools something important about their products, services, and any of the processes that produce them. To conclude this summary, this tool will help Mac Tools understand, manage, and improve the company’s processes. To begin, the first service approach for Mac Tools process performance management consist of production line approach to improve the company’s performance efficiently and effectively. Mac Tools starts with each employee receiving their performance file that includes their consistency, effectiveness, and efficiency for their progress for success and promotions. These performance measurements, that includes their 10-15 machines of production line approaches. There will be a selection on running their machine to run perfect parts or to make changes but this way they have it recorded and make the changes as needed. The second service approach for the process performance measurement plan consists of, a self-service approach. Mac Tools will be implementing EMC2 consulting services with HR and then management to assure that every activity provides meaningful value. (EMC2, 2013). At Mac Tools there are a lot of fragmented processes that can be avoided so financially and human resources are not drained and diminish any chances of keeping up with changing markets and customer demand. There are self-service approaches in this change for the process performance management plan for every employee (machine operators etc…) that include, “Streamline processes to expedite new product introduction, standardize, integrate, and improve existing processes, design and implement new processes, simulate and model processes for operators, define process metric and performance management strategies.”(EMC2, 2013). The third service approaches for the process performance management plan consist of personal attention approach. Mac Tools should implement the personal attention approach that will include specific competencies that will best be determined through a job analysis process. Competencies that will be included in this personal attention job analysis approach will consist of, accountability and dependability, adaptability and flexibility, advocating causes analysis and reasoning attention to detail business alignment. All of these competency functions are to determine each employee’s performance file and documented with constructive criticism and praise to becoming successful with and for the company. The Mac Tool Company also needs to implement product approaches for their process performance management plan. The first product approach that will be implemented is known as a batch approach. A batch approach can be known as a lean manufacturing process also and focuses on demand-based flow manufacturing. “This type of production setting, inventory is pulled through each production center when it is needed to meet production orders; this will deliver the benefits of, decreased cycle time, less inventory, increased productivity and increased capital equipment utilization.” (Wiki, 2013) The second product approach for Mac Tools process performance management plans consist of, assembly line approach. By Mac Tools implementing the assembly line approach, it will keep all operators on the...
References: EMC2, (2013). Business process management. Retrieved on January 13, 2015 from
Lean Manufacturing (2013). Wikipedia. Retrieved on January 13, 2015 from
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