OPS 571 Process amp Design

Topics: Assembly line, Flowchart, Manufacturing Pages: 5 (813 words) Published: March 11, 2015


Christy M Church
OPS 571
Professor Matthew Church
January 12, 2015

Process Design Matrix
Process Design Aspect
Service – Banking services
Product – Soft drink
Design focal point
Efficient and quality service, consumer satisfaction
Efficient production, up-to-standard, and uniform quality
Strategy
Combination of classic and low-cost accommodation
Continuous production line and operations
Process design approach
Production line and self-service
Continuous flow
Process map
Process flowchart with several possible scenarios and guidelines Process flowchart with definite outcomes
Process Performance Measurement
Number of consumers served, consumer:time ratio, consumer satisfaction level, cash-flow Down times, number of defects, quantity produced, quantity:time ratio Factory location
Office branch and machine stations based on the accessibility of consumers Definite location based on efficiency-related factors such as availability of materials and ease of distribution Facility layout

Adjusted for efficient service providence and consumers’ comfort and accessibility Arranged to optimize movement of materials and their operations Process design
Employee and machine accommodation of consumers
Continuous flow of materials by machines and operators
Scheduling
Adjusted to consumer needs
Virtually non-stop. Efficient with minimal down times
Production planning
Certain protocols present but mainly depend on the consumers. No stored orders. Highly detailed and easy to follow. Adjusted to correspond to raw materials availability and efficiency of work times. Stored orders present. Workforce

Humans and machines combined, proportion depends on the scale and technology level of bank Humans and machines combined, with higher machines proportion Quality
Variable
Standardized and uniform
Capacity
Variable, depends on the demand of consumers
High volume, especially in peak seasons
Inventory
Mostly intangible products, cash, equipments for services and support such as machines Make-to-stock, mostly tangible products associated with the products and machines

Executive Summary
There are various approaches which are available in process design. Their use, however, depends on the types of process involved, which may either be product or service. In this summary, soft drink will be selected as an example for the product process design and banking service as an example for the service process design For the product sector, there are four types of approaches to the process design namely assembly line, continuous flow, batch, and job shop. Assembly line deals with the process where materials are carried through progressive stages with allocated operations in each stage. There are some periods spent in each stage to finish the operations allocated. Continuous flow is similar to assembly line, but the movement of the materials in the process is continuous. Batch approach involves the division of the process into parts and operations for the particular part are done on all batches before the process is continued. Meanwhile, job shop process involves the handling of all the required tasks by a specific group of workers until completion. Job shop process is suitable only for tailor-made products in which the variability between products is high, and thus is not suitable for soft drink production. Batch approach may be applicable but is less efficient compared to assembly line and continuous flow for products with high production volume. Assembly line is more suitable for products which consists of complex procedures and require certain stay-in periods in each progressive stage. Continuous flow is the most suitable approach since it corresponds best to the overall process of soft drink production which is relatively simple and is the most efficient compared to the other approachesFor the service sector, there are three types of approaches...
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