Introduction to Quality Systems
Questions: 1, 2, 13, 15, 16
Question 1: Texas Nameplate Comapny, highlighted in the Performance Excellence Profile, is a small company with fewer than 50 employees and a high level of ethnic diversity. What challenges would such a firm face in implementing process design and control tools?
A challenge that a smaller business might face in implementing process desing and control tools would be if managers devoted too much attention to control and too little to planning and imporving which may be the most imortant activity for metting and exceeding customer expectations and gaining competitive andantages.
Question 2: What is process management? What are the three types of activities that it comprises?
Process management involves design, control, and improvement. The key activities necessary to achieve a high level of performance in key value creation and support process, identifying oportunities for improving quality and operational performance, and, ultimately, customer satisfaction. Good process management helps to prevent defects and errors and eliminate waste and redundancy and therby leads to better quality and imporoved company performance through shorter cycle times, imroved flexibility, and faster customer responce. Three types of activities it comprises are design, control, and improvement.
Question 13: How does the design of a service process differ from designing a manufactured good? Explain the factors that one must consider for a good service design.
Design for manufacturability is the process of designing a product for efficient production at the highest level of quality. DFM is typically integrated into standard design process, but because of the need for highly-creative solutions, it might be addressed in specialized "think-tank" departments in a comapny. Services are different from manufactured goods. The outpts of service process are not as well defined. Services...
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